Orders within Germany are delivered in 2–4 business days.

Deliveries within Europe usually take 5–10 business days.

Please note that slight delays may occur due to customs procedures or courier constraints beyond our control.

Please initiate your return/refund directly on our store within 14 days of delivery.

After completing the request, send the item to:

FLEX / MELT Prestige and Style Market Europe, Jakob-Uffrecht-Straße 16–18, 39340 Haldensleben, Germany.

Items must be unused and in original packaging.

Customers cover return shipping unless the item is incorrect.

Refunds are processed within 5–10 business days after we receive and inspect your return.

For help, contact europe@meltprestigeandstyle.com